10 days waiting for the document validation

2 weeks ago Curve blocked my account after one year from opening. They didn’t send any message just blocked it, I realised when my transactions were declined multiple times. When I asked them to explain they said they need some extra validation. Fine, I sent required docs 10 days ago and… nothing.
Nobody replied so far. I’m wondering how does it work if a client doesn’t know if actually can use a Curve card or not?

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2 posts were merged into an existing topic: Blocked Account