So I just received this email from Curve Customer service - for a problem that occurred a week ago.
Can I please ask everyone on this forum and curve staff members if they think this is acceptable? And why is this now the norm for Curve Customer Service?
The reason I don’t follow up curve complaints is because, for me at least, they have the worst track record of replying to your case in a timely manner.
So to find this email which basically translates to ‘sorry, we have a lot of work to do so we’re putting your problem in the bin’ is completely unnaceptable. Especially when 99% of my problems with curve are created by imperfections in curve’s ecosystem (double charging/debiting instead of refunding etc)
I find the response time on my cases gets even longer every time I open one - and to think myself and many customers on here pay money, monthly for a service that causes me more hassle than convenience at this point.
It makes me wonder why I bother paying for a service like curve - when there is a very competitive fintech market out there with equivalent products/better service.