Account linking via Plaid

Feedback Centre Bug Report
#1

Issue: Linking Amazon MasterCard and Halifax credit card result in “No eligible accounts” message

How to reproduce it: Attempt to add an account under My Money → Balances

OS: Android

Device: OnePlus 5T

App version: 3.4.1

Screenshot:

Screenshot_20220227-083331
Screenshot_20220227-0833311080×2160 133 KB

The error message says “We did not find and checking or savings accounts at this institution” which makes no sense at all when adding " Amazon MasterCard - NewDay" which does not provide checking or savings accounts !

1 Like
#2

Hey, welcome back to the Community and thanks for this feedback on this potential bug.
Have you also been in touch with the customer experience team yet so that they can troubleshoot this issue with you too?