I upgraded from the red investor card to metal almost two weeks ago. The card arrived quickly but would not activate. All help requests have been ignored up until phoning the lost card number on the back of the card - following which the issues is still being investigated 2 days on.
I now want to downgrade my card as it seems pointless to have a supposedly ‘priority support’ that doesn’t work and the weekend fx fees weren’t transparent in the t&cs (I eventually found them).
Does anyone know if the usual 14d period exists for the upgrade for existing members (the t&cs refer to. £50 charge for the card which I think is arguable since it won’t activate). Thanks.