So first off, if logged this issue with support twice now but they have been absolutely useless at resolving (they seem to respond quickly with a general common sense rebuttal, then never respond to additional lines of questioning, leading me to believe the support team may actually be bots, or possibly just incapable humans).
Anyway, I’ve not been able to use Curve for a week now, and as both a metal subscriber and an investor, I find this incredible.
Can you imagine a traditional bank leaving a customer without a working bank account? I cannot.
So first off, let me paint the scene:
I received my nice new investor card a couple weeks ago so one weekend I decide to switch from the red metal one to the black metal one, which has no identifying card features printed on the card itself (this is important for later).
So I go ahead and switch cards. The picture of the card updates but then the app throws an error “an error has occluded, please try again later”
So of course I try again, same issue. Ok, I think, maybe curve are having some issues, so I go do something else that day and come back to it the following day, same issue. I log it with support via the app and they respond promptly the first time (as seems to be the MO on support - respond quickly the first time then never respond on the same ticket again) and tells me about the wire card issues that I’m sure we are all aware of now.
So 2 days go past and we’re told Curve is mostly working again.
So I log back in and go to check me card details (remember, my new card has no identifying features on it (card number, expiry, ccv etc - I need to get these from the app, but I can’t as it tells me an error occurred any time I try). So given the first support agent is now refusing to talk to me, I open another new ticket. Again I say what the issue is in the OP and again I get a relatively quick (but useless) response telling me I need to access the app to get this info (I know, I told you that in my OP) then failing to respond to any further queries on the case.
So here I am, a week and two support requests later, stuck in the same boat as before - I can’t use my curve card because I don’t know my card number/expiry/CCV and so can’t update my card numbers anywhere and support seem unable to resolve or even respond with a suitable acknowledgement of the issue…
This has massively knocked my confidence in Curve.
Is there another avenue I should be using for support, other than via the app under help?