Apple pay and Physical Card Order

Hi,

My friend has been trying to order their Physical card for the last 15 days from their Apple phone curve app.

Each time they press the order physical card option, they’re taken through the order process and told the card will arrive within 7 days, but the card doesn’t arrive.

The strange thing is that the app doesn’t seem to register that the “order physical card” button has been pressed, so they’re given the option to order a physical card again and taken through the whole process again.!!

When they try and add the card details into Apple pay it fails to work, they’ve tried directly through Apple pay and also the curve app.

Please help.

Hey, unfortunately there’s nothing we can do about your account on the forum as we’re Curve users just like you! It’s best to get in touch with the support team through email (support@curve.app) or Twitter DM so they can take a look!

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