Average Time for refunds?

General Chat
#1

Whats the actual time for refunds via Curve?

I’ve been waiting to 15p for a pre authorisation charge which has been applied to all my cards for linking all my cards to my Samsung account (unrelated) and interestingly the one I used for Curve actually took the 15p rather than holding it and after 3 weeks its still not back in my account.

I’m now awaiting a refund for a “proper” transaction of £46 and wondering if I will have to wait as long for this to be sent back to the credit card I used via Curve?

#2

Just had the £46 alert as a refund less than 12 hours, so that’s fast. Strange the pre authorisation small amounts arnt as quick.

#3

Hey Liam! Once we receive your refund, we’ll process the amount back to your original payment card, which should show on your underlying bank statement within 2-5 working days . If we can’t match your refund to the original purchase, we’ll process it to your Curve Cash card straight away. Your pre-auth should be reversed if not captured by the merchant within 14 days, if you can still see this, please reach out to our support team at support@curve.app so they can take a look!

3 Likes
#4

thank you :slight_smile: