Hi. I selected BP as one of my reward partners and have problems everytime. All of the BP garages around me have shops attached such as Spar, Mace etc so the transactions never have “BP” in them so no points get added. Each time I have to send the receipt and some sort of evidence it is actually a BP garage then it takes around 3 days minimum to get the points added. I think this process needs to get better and easier as I have yet to find a BP that purely BP and shows BP in the transaction.
But that isn’t curves fault but that the bp station is a franchise branch and doesn’t belong directly to BP
I didn’t say it was curves fault I was raising it as an issue they may come across more and more as every BP I have come across and used so far is a franchise. Maybe curve need to start building a database of these franchises as and when people log the calls they verify it is BP, add that franchise so a database so people don’t have to raise calls every time they shop there.