How do I cancel my subscription? I sent an email to support a few days ago and I’m yet to receive a response
That’s the correct route, just wait for them to reply - they’ll be a bit busy just now with support queries thanks to Wirecard!
I raised a similar ticket and my reply from them was simply a copy and paste.
While the initial response will be boilerplate, anything subsequent should contain the response (alongside some copy-pasta about the service status).
Personally, I’ve witnessed a rather quick turnaround on emails - I sent one on the 27th, got a response today and directed to the correct team (pending a response). They’ll definitely get back to any queries, but I’d assume it may be a little longer due to what’s currently going on (and the likely uptick in tickets).
That was not an initial response and I knew it since I have been using Curve for a long while now (even a long time with Revolut Rita, N26 and Bunq), that was several different “copy and paste” in those mails and replies, for the rest, I shall just see if they get back to me or not as you mentioned.
sön 28 juni 2020 kl. 23:32 skrev Rhyan via Curve Community <email@example.com>: