Can't add card - Mastercard

Hello,

I love Curve but recently, I had to renew card from my bank (due to expiry date) and Curve will refuse to add my new cards (same bank, same bank accounts, but new Mastercard cards). Can you please help? I am deeply stuck…

Hey, unfortunately there’s nothing we can do on the forum as we don’t have access to your account here. It’s best to get in touch with our support team through email (support@curve.app) or Twitter DM so they can take a look!

Thanks Mattia, what is the Twitter account, btw?
Best.

Hello @jchouraqui,
The Twitter account is: @AskCurve

Wishes,

Mattia

Thanks, Mattia!

1 Like

Mattia,

Just to let you know. After a first answer completely inacurate, Curve did not come back to me to solve my problem. I am still stuck with an unusable card (most of my card are refused). Do you know a way to ‘move’ their support?

Regards.

Jerome

Hello @jchouraqui,
You can try calling the number on the back of the card.

Wishes,
Mattia

Mattia,

This is INSANE. I am writing my 5th email with NO answer from the support. What is going wrong with you, guys? The latest reply is 10 days old asking for my card numbers. And since then, I get no answer with my problem…

What is wrong here?