Can't connect Visa Card, account damaged?

Help
#1

Hi everybody,

I tried to connect a visa card to a new curve account, details see mail below, I sent it to the support on 09.12. but still got no answer. Maybe someone else had the same problem and got a solution?

Thanks!

Dear Curve Support,

I wanted to connect my Visa card. After I entered the Tan I got the message “somethings gone wrong” and since then this message comes up immediately when starting the app (latest Android version). This is even the case on a second device with a fresh installation. How can I solve this? My account is connected to my mobile phone number …

Kind regards,…

#2

hello, can you confirm the first 6 digits of the card please (BIN)

#3

Hi Dann,

thanks for you reply. The first 6 digits are 415299 .

#4

Is there an option on your side to control international transactions?

#5

there is a known issue with the verification of certain visa cards on android. sign in to your account from an apple device and you’ll be able to complete the process

#6

Yes, international payments are allowed.

#7

Already tried on an IOS device, same problem :frowning:

#8

Have you tried to contact your bank about the issue?

#9

is your card issued in the UK or EEA?

Your first card must be the UK or European Economic Area (EEA) issued debit or credit card.

#10

No, what does my bank have to do with not working curve App? The app does not start, I don’t think that my bank can change this… :see_no_evil:.

#11

I am from Germany, so I think it’s EEA.

#12

They can block Curve.