My card got suspended as they notify me leakage of card information. But when I get back to them, they accused me for the residency issue and not sending me a replacement card.
Indeed, I’ve sent them all information required and given them proper explanation for all their enquires. But they are simply ignore my responses and never get back to me. Not mentioning the tone of your customer service is terrible, feels like I’m committing to a crime. Please just reply to your customer when you expect your card is the only card in the user’s wallet and you suspended it. I already tried my best to provide all the information needed and now feels like I’m bagging them to send me a replacement card to continue to use their service.
Curve, it’s been two weeks since I replied all required information, please treat your customer as customer. This experience challenged my basic knowledge of customer service.