Curve locked my card almost a week ago. No explanation, nothing, just locked it down after one of transactions.
Support is beyond joke. Historical messages are not saved, click on „Report a problem” everytime gets you to an empty chat screen, so you wonder if the request even went though.
Got an auto email from Curve saying they’re seeing big volume of tickets. I.DONT.CARE.
This is shocking to me. I would quit this pathetic service on the spot, but I’m waiting for a refund on a card. I’m not sure if the refund will go through if the card is locked.
PLEASE let me know what can I do.
Curve - take a class from Revolut. They would NEVER allow this to happen, keep people non-informed after blocking the card and let the unprofessionalism going on. You guys have a long way to go.