i’m not asking for myself (as i’m a happy legacy black user and never had a problem) but for a friend i invited. (tho i didn’t get the 1% for a month - but )
He added a (virtual) crypto.com card to his curve. And it worked for 2 NFC Payments below 50 Euro.
Then later he added his golden advancia and another (virtual) crypto.com card as he upgraded the card.
But since then all transactions - no matter if nfc or not nor if over or below 50 Euros are getting declined on dealer side. Also via Apple Pay it didn’t work.
Tho at least on the crypto.com the order shows up and he is getting their cashback. And a few minutes later the purchase amount is sent back. (but he can keep the cashback)
For the advancia it just getting declined but no purchase to see there.
In the meanwhile the physical crypto.com was delivered and when he told me about the problem i was trying to make sure everything is set up right and we together deleted the virtual (with same number but different exp. date) and added the physical. And i made sure international usage in crypto.com is on.
But a the local Aldi the card was declined. While directly using the crypto.com worked.
Then we also contacted the support about a week ago - but no response.
What could the problem be?
Is it still needed to activate the Curve card by putting it to an ATM once?