Card stopped working in GPay (Not Contactless)

Hi all added my Curve to Gpay early this week worked fine uptill yesterday for contact less payments via phone but not working at all today.

Any idea?
@Jes
Who do i ask now?
I tried google support, curve support
Tried another card in the curve app

My card are rejected all place called google

Google drive
Google play store
Android apps
Google chrome

Google support respond
Unfortunately, your bank has not provided us with any information about the reason for the decline.

Contact the bank directly for more information. Some banks may place restrictions on card usage. When contacting your bank, we suggest that you ask if your card is also enabled for international and online transactions.

Curve support
Thanks for getting in touch.

Unfortunately Google Pay is only available in the UK at the moment. We’re working on bringing it to other countries as soon as possible.

I’m sorry for any inconvenience this may cause you.

Please let us know if there’s anything else we can help with.

Best wishes,

None seeing to know what’s going on

Hi @hup

I can’t tell from your post whether you have a UK card. If you don’t, you have the answer…:slightly_frowning_face:

Why did it stop working 3 days ago?

BIN 537590
Issuing Bank CURVE
Card Brand MASTERCARD
Card Type DEBIT
Card Level STANDARD
ISO Country Name

UNITED KINGDOM|

And the next 2 digits are? 537590XX?

5375 9000 is UK BIN should work.
5375 9020 (for example) is German BIN, does not work for contactless (in store), but should still work on the Google pages you mention.

537590003

And it dont work any more

Ok, so 5375 9000 or 5375 9003? Anyway both show up as an UK BIN, so should work for contactless via GooglePay.
And should also work for the Google pages you mention. Because this should work for all Curve card BINs! I have been able to add my Curve card long before the GooglePay contactless part was supported by Curve for my BIN.

Check also this post:

I hope for you this fixes itself, because I think you will have a hard time getting support from Curve on this. Because the moment you tell support you are not from the UK, their support script will tell them GooglePay is not supported for you.
But the fact your card is not working on the Google pages you mention has nothing to do with the contactless part of GooglePay (that’s only available for UK customers or actually for customers with a UK BIN).

53759000 to be correct

Yes should be able to add the card to Google drive
But no
I got an error

Hi @hup,

I will DM you regarding your decline, looks like an input error to me.

Hi
have similar issue. I added my 537590 to Gpay and I can only do online payments but somehow can’t set up NFC. It says “contact your bank”.
I removed card from Gpay, reinstalled Gpay, reentered card, deleted cache of the phone but NO, NADA, ZERO.
Any idea?

Curve only support google pay contactless payment in UK

If you are from UK contact there support
support@imaginecurve.com

Since when? It worked jsut fine 10 days ago in Slovenia, and Austria and Italy.
Is this on google? They playing god again?

:point_down:t2:

so some Google mumbo jumbo to limit us from using Gpay where it’s not offical

It’s not Google… it’s Curve! They blocked the cards owned by people not residing in the UK, out of the blue and without notifying ANYONE!
The same happened with Samsung Pay. Their excuse is that whoever lives outside the UK and activated their cards with Google and Samsung Pay did so due to a glitch… and their solution, instead of blocking new users from adding theirs, was to block us ALL, no matter if we had them active in those services.
Tragic customer care to say the least!

Not good at all. And they can hardly call it a glitch as it worked for a while an people were ordering curve card just because it was a solution.
Now and for me, it’s just another piece of plastic I don’t need.

And still no official answer, even after threads like this one keeps popping up, they keep responding that it was “clear in the outgoing communication” or not responding at all!
No sign of them taking responsibility and helping us get back the functionality we lost.

You won’t get it back until GPay is extended across further countries. This was obviously an error to begin with and now, they’re either unable or unwilling to open it again at this time.

Anyways it is working for me now, both Google Pay contactless and online. I had to delete and re-add the card for online transactions.