I got connected to someone at curve within about 3 minutes and they replied to my messages within a minute during the back and forth, pretty much like a normal live chat.
Ok, if live chat support is truly there now, they must have introduced that recently. I remember a couple of months ago one of the Curve staff members telling to a user they did not have live chat (see below).
If it’s there now, I don’t understand why it wasn’t announced in this community, it’s pretty big news!
i’m sure it wasn’t curve
100% it was… my issue was directly to do with my curve card which they helped resolve. They even sent me screenshots of my curve card transactions in the chat which I saved to my phone.
I’ve attached notifications I got when I closed out the app prior to end of the chat too…
wow, this is something very new
I’ve heard it mentioned by another user too, perhaps a soft launch?
I have this as well and had a chat when the bot couldn’t answer my question.
i don’t have this, probably not all users have this option
Hello! I do not have the chat option! Why?.. How can I contact Curve? Thanks
email@example.com or Twitter (@AskCurve)
I believe the chat option is still very much in early testing so only available to some users.
Didn’t come to my mind it might not be available for everyone, sorry. My Curve app version is 2.49.3 and I’m on Samsung device with Android 11.
I’ve tried the chat feature and it’s pretty cool! Have been waiting eagerly to have something like that.