Completely scammed

Help
,
#1

I’ve been a long time user (over 2 years now). Here’s a short list of events:

  • Metal upgrades weren’t offered here in Iceland
    • Support after 6 months eventually said it wasn’t a priority
  • My card was changed to a personal one (by customer care)
    • The card didn’t arrive even after a month
  • I went to downgrade
    • Found out that recently the mechanism changed and it can’t be done without customer support (who are now absent)

After all this, I went to cancel my account and found that this isn’t possible without the non-existent customer card either. This is a total scam. I will just have to report this to my credit card providers.

1 Like
#2

Hey there,

Unfortunately we can’t check your account on the forum as we’re Curve users just like you!

It’s best to get in touch with the support team through your app or through Twitter DM (@AskCurve) so they can take a look!

Alternatively, you can use the form on the support website to redirect your query to the correct team:

Please do let us know how you’re getting on! :slight_smile:

#3

Thanks for the support Dann… I’ve reached out through all the channels a bunch of times, nothing but silence so far.