Will do my very best to catch all the questions today and find answered to them the upcoming days. You can find the living document here: January Launch FAQs
Yep, received the email and thanks.
Do you have a plan to have threads for us to report ongoing bugs with the release version on iOS and Android?
I’m a legacy Curve Black holder and beta tester. If I upgrade to Metal I can get 4 months free, but does anyone know if there is any way to apply these 4 free months to the annual (single payment) cost? Or am I forced to take the more expensive pay monthly option?
Yes, you can get the annual subscription, but you will initially have to pay the £150 for annual subscription. You will then have to contact firstname.lastname@example.org and the will refund 2 months worth of subscription to you.
Sorry for the cumbersome process, but it is rather the exception than the rule (only beta users get 4 months for free) and you get 2 months for free on top of the two free months that you get for taking theb annual subscription.
Thanks Tobias. So to clarify, I am a beta tester. On that basis do I receive a two month or a four month refund against the £150?
There’s a section for Beta testers here: January Launch FAQs
A post was merged into an existing topic: We Have Launched Metal - UK!
Good plan, Marie.
It’ll be handy as the list of questions begins to grow, to sort them into logical groups where possible eg.,
Grandfathering outcomes etc
- hopefully that’ll limit the need for unnecessary questions later…
Does Curve not claim to have 300,000 customers? If each tops up to Amex £1,000 that is £300,000,000 no? Neither Curve nor Wirecard (German passported under EU rules) has a banking licence. @Curve_Marie @Lucas @james3uk
Wirecard does have a banking license
Is there any way I can verify that I’m still under the old grandfathered Curve Black?
No, it has an e-money licence not a banking licence:https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000m4IXHAA2. Hence, there is no FSCS coverage. They are supposed to segregate client funds, but that is different.
It should be in the bottom of the announcement email we send out with instructions on how it all works.
Can you clarify please @Curve_Marie I don’t see any instructions on how to verify my grandfathered tier.
@Curve_Marie I upgraded to Metal before the grandfathering system was announced (like 2 days before, and should be easy to verify). I would NOT have done so if I had known the grandfathering option would be available. From your update it seems I have 2 months to do so, how do I go about this?
No, they have an e-money license in the UK but a full banking license in Germany
Correct, Wirecard Bank AG has a full banking license since 2006
These insurances on travel and on gadgets are not available in my country in Europe, but the price remains the same -> 9,99€ /month! The “new subscription” for the black card still costs the same price even witout these insurances. I do not see the point why I shouldnt keep the Black Legacy Card without paying any monthly subscriptions. Or do i miss something here?
When you upgraded to Metal there is no way back to Curve Legacy black.
There is a lot of information and it is a bit confusing. Just to make sure:
If I was Black user prior to 27 January:
- I will be moved to the new Black automatically.
- I have 3 months (or 6, if I was part of beta) to opt in for the grandfathering tier
- I will be notified about this before the respective window lapses
- If I decide to move to the Metal tier, I have 2 months (or 4 if I was part of beta) for free
- If I decide to move to Metal, there is no way back to the “Legacy Black”.
Is my understanding correct?
This is a shame, you do not let current users try the highest tier, or at the very least offer this to the Beta testers. While I would like to test the metal tier and most likely would stay on that tier, not being able to do so without a fallback option makes me reluctant to do so. Perhaps this is something to reconsider?