I have experience the same problem
There was no help to get
Thanks for getting in touch. Unfortunately, Dynamic Currency Conversion on the payment terminal is not something that Curve has any control over. It’s the individual merchants that have this implemented on their payment terminals to give you the choice of which currency to pay in. You can set the currency of your payment cards in the Curve app but this won’t affect whether you’re given the choice of DCC at the payment terminal.
Thanks for getting back to us,
I’m afraid that this DCC Fee cannot be blocked on the Curve card as it is a fee implemented by the merchant.
When using your card outside of the UK, whether at an ATM or directly with a retailer, your withdrawal or spend amount may be presented in GBP, as well as the local currency. If this happens, we would recommend opting to withdraw or spend in the local currency.
When an ATM or retailer offers you the option to pay in GBP, they are using something known as Dynamic Currency Conversion (DCC). By using DCC, the ATM provider is able to use its own exchange rate to convert the amount of local currency you wish to withdraw into sterling. The screen you see will vary from one ATM or retailer to another, but typically you will be shown an amount in GBP and will be asked if you would like to “continue with conversion” or words to that effect. In almost all cases, choosing this option will be unfavourable and will cost you money.
If there’s anything else you would like our help with please do not hesitate to get in touch.