Pathetic. Trying to claim posts about how support tickets are going unanswered have somehow been flagged by the community as off-topic. Yeah right.
It only takes a few community flags for posts to be hidden, it’s just how the forum software works - Curve aren’t to blame, it’s fellow forum users doing the flagging!
Regrettably so. Not clear if it’s mischievous or simply poor understanding of the use of flags. I do know @Curve_Marie has recently re-emphasised the correct protocol.
Why are you censoring any genuine customer feedback? Half of the lounge key thread has gone, its shameful. This forum was presented as a way of having a way of feedbacking to the developers. Every company has to be open to feedback. I can tell you as a user of the same platform in our organization, its not automatic.
The off-topic posts were flagged in accord with the Code of Conduct, some posts were moved other topics.
So politely making feedback is against the code of conduct, ok you lost me as a customer too bad!
Not at all, please use the appropriate topics and categories.
Respectfully why is it only posts that are asking for improvement or could be considered negative? This not really how to foster a healthy community. It seems that anything that’s not super positive is locked, hidden ect.
It’s not, but when “positive” off-topic posts are flagged it does not grab much attention. Please do highlight all posts that are off-topic if it has been overlooked, this way it will be easier for all community members to navigate the forum and find topics they are interested in discussing.
All feedback is an opportunity for us to learn and improve our customers’ experience. If you have a look through the Feedback category, you’ll find that we don’t filter out comments that can be considered negative.
Curve is a good idea, but I’m beginning to wonder why I bother trying to give my genuine feeedback. It’s either ignored or censored away.
I’ve had so many posts that have had as many likes as flags required to be withdrawn, yet still get withdrawn. Even light humour is apparently not allowed.
Whether it’s Curve or other users I don’t really care - the impact is the same.
Sorry, but I have to agree.
If you look at the airport lounges thread (now inexplicably locked…but presumably because it was full of annoyed customers that had signed up for metal and then not received one of its major benefits!) I think that only one post has been moved across to a slightly anodyne thread about the best airport lounges in the UK.
Curve really need to communicate much more openly and honestly with customers. Enough of this ‘fighting for your financial freedom’ nonsense - just offfer a card that works and and has the benefits promised!
I personally have chosen not to use my curve card since the Amex debacle. Not sure I will again, which is a shame as I had been a very early adopter.
Looking at the home page and there are almost as many closed topics as open ones.
I moderate forums for my company and it’s very rare that we close or delete topics.
It’s disappointing that Curve has chosen this route.
I keep finding posts that get hidden just because they are unpopular. This is dangerous and unfair and doesn’t help discussion at all.
I myself edited a post complying with the requirements of the staff 3 days ago and as soon as I edited it it got hidden again, and it’s still hidden even if I contacted @Curve_Marie to sort that out.
By the way, I’m not only talking about my posts, I see many posts I don’t even agree with which are hidden for unknown reasons.
Hiding controversial posts is tempting and easier, but it’s also wrong. This is not how a forum should work. People should be free to express their opinions when stated properly.
I can only agree with you. Having had a response flagged myself and somewhat patronising messages as a result I don’t trust this system any more. I give up trying because it’s clear customer service isn’t something they want to deliver
The last Curve Community update email I received had a post at the top that indicated some problems with dispute resolution at Curve. When I clicked the link to read more it wasn’t there and I just got a message saying “Oops! That page doesn’t exist or is private.”
Was this removed by moderators? If so that’s concerning. Or did the author simply have a change of heart? (@melanieparker ? )
My post was removed by moderators and I was given an official warning. I’ll probably be warned for this post too. There is censorship at play.
I had a post removed when I queried the poor performance of the support team (technically it was converted to a private message). I was told I’d breached community guidelines by mentioning my transactions. This seems a convenient clause used to get specific, verifiable claims about Curve’s failures out of public view.
I also replied on the thread you see above, predicting exactly this would happen - I’m surprised it took so long.
Happy to PM you a screenshot of my message if you want to verify what I’m saying.
Yes, it does appear your predictions came true! Also, interestingly within an hour of freaking out about my post my refund magically appeared. Imagine that!
Very pleased to hear that!
My duplicate transactions were also resolved with conspicuous promptness after I made my post…
Glad you both got your issues resolved in the end but I am worried about the censorship. I know nothing about either of these cases and haven’t had to raise a dispute myself (yet) though I use Curve mainly for lower value items anyway (when the vendor doesn’t take AmEx - or when they’re on Curve Rewards) it does give the appearance at least of having something to hide, which makes me nervous.