I recently attempted to withdraw funds (£2400) from my IG Index Online Trading Account, I had paid the funds in using my Curve Card linked to my debit card.
The IG platform shows the withdraw had taken place, however Curve charged rather than credited my account and I am now £4800 out of pocket with no idea where the funds are; IG platform not showing a credit.
Raised this with Curve last week and I was requested to share details on the transaction. Still waiting on an update, which I’ve had to chase again.
Has anyone experienced a similar issue with platforms outside of traditional retail?
I am a big Curve fan and have promoted it to friends and family; don’t wont this to sour what has been a positive experience so far…