I am going to present my case here as the last launch before I think, to cancel my metal card because I have not been able to use it for days and that seems incredible as an idea and the functionalities it offers …
Originally, I requested the free curve to test the benefits it offered regarding AIO payments on the subject of cards, etc.
After some problems, I decided to upgrade the subscription since for some payments such as Mercadona Online I couldn’t and from support they told me to use the Curve Frontend so far, great I paid the 1.5% fee and the payment worked .
Some more payments were also denied, so I decided to go up to Metal since apart from bringing many other benefits the Frontend came by default in addition to adding more trades to the cashback etc.
From this moment everything has been an odyssey, since being a new card, and as soon as I make some payments that I was going to make and hit a ridiculously small limit dialy / mo. I wrote to support and in a couple of days, despite being a Metal user (since I mistakenly thought that they would give it a higher priority point against) they increased it to € 2200 per day (the standard according to them for newly created cards), I could to work again for about a week and a half more until I was faced with the monthly limit of € 6000. I thought that since it was the end of the month it would be reset at the beginning of Nov but it has not been like that, this limit is per window of 30 calendar days …
Since then, I have a precious metal card but totally useless since I have reached the limit and after contacting support again, they tell me that those are the limits that there are and that “it is what there is” that it comes again in 30 days , that is, without being able to use the card.
I have told them to analyze my case, or to escalate it to a special department to be reviewed and for more than 5 days everything has been silent in the chat.
I also told them that I agree if they are their rules and I must comply with them, but that if I am unable to use the card “due to their rules” consider it and give me the proportional part of the subscription or in the following month they do not charge me X anymore that I am paying for something that I cannot enjoy and the answer has not arrived either.
I do not know if there will be someone here who can support me with this, but if not at least it is detailed so that people take it into account before uploading their subscription.