Curve card not working anymore after phone factory reset

My problem is that after restoring Android 10.0.0.299 to factory settings and reinstalling the Curve app, the card stopped working, I can’t pay with it. Have I done almost everything? I wrote and added cards. I checked transaction limits, including the internet ones - they are ok. Will you help?

Hi and welcome to the Curve Community. :wave:

Your best bet in this situation is to either call Curve. (020 33 222 585) Or email them (support@imaginecurve.com) alternatively you can also tweet them @ AskCurve)

Thanks for your question.

@duke63 thanks for reporting. The card works independently of the app, as long as you have not locked the card in the app, the app should not be able to influence if the card works.

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