Curve Cash refund on Decline


Wondering how long a refund of Curve Cash takes to be refunded on a decline?

Had a decline on normal card and curve cash, credit card has cancelled/refunded the decline, but the curve cash hasn’t refunded yet so missing. It was over 4 days ago.

Thanks Ian

Hello @iandpike,

Curve issues the refund directly.
However, it may take a few days for the refund to arrive, in your Curve Cash.

You can contact the Customer Support via or by calling the number on the back of your card.

Hi. Thanks for reply.

I did raise a customer request, but over 5 days now and that’s on top 5 days waiting for decline to reverse and still no update.

Seems poor if they can’t see what’s going on in 5 days. Is that the usual customer response time?