Curve Cash refund on Decline

Hi.

Wondering how long a refund of Curve Cash takes to be refunded on a decline?

Had a decline on normal card and curve cash, credit card has cancelled/refunded the decline, but the curve cash hasn’t refunded yet so missing. It was over 4 days ago.

Thanks Ian

Hello @iandpike,

Curve issues the refund directly.
However, it may take a few days for the refund to arrive, in your Curve Cash.

You can contact the Customer Support via support@curve.app or by calling the number on the back of your card.

Hi. Thanks for reply.

I did raise a customer request, but over 5 days now and that’s on top 5 days waiting for decline to reverse and still no update.

Seems poor if they can’t see what’s going on in 5 days. Is that the usual customer response time?

Ian