How is this helpful?
“As your query is older than 10 days and you haven’t followed up since, there’s a chance that you’ve already found an answer to your question. That’s why we’re going to close this conversation now.”
I didn’t follow up because it was Christmas/New Year and I know that Curve are taking a long time to respond to queries anyway.
Why would you close a ticket, without first checking with the customer?
Should I message you everyday until the issue is resolved? I’m sure that it is going to help with the volume of queries your support team gets. What a well thought through policy.
I will NEVER use Curve again whilst you follow this unhelpful practice and I will recommend that none of friends or colleagues do either. You are really shooting yourselves in the foot here.