Curve Customer Protection policy

I am not getting any help from the Curve team in relation to disputes over charges. No one responds to emails and the chat within the app is no better. Calling their support line isn’t helpful either as it is a voicemail.

Needless to say that I am a paid Metal customer.

This is the first time I needed their help on such matters.

On a side point, the relevant web page has multiple links to contact us page - all of these links are dead and lead to nowhere. Curve Customer Protection | Curve

I originally raised the dispute using the correct form (it took me a while to find it given the above) on 23rd June. On June 28th I received a request for more information which I responded to a couple of days later.

Total silence ever since. Not even an acknowledgement. I chased twice and no one responded.

What do other recommend I should do?

Hi and welcome to the Curve Community. :wave:

The only thing I can suggest is that if you contact Curve via Twitter @AskCurve I am sure the social media team will do their best to help. I’ll also tag the Community Manager for you @Curve_Joel