Curve métal, paiement refusé

Hello,
It’s a transcript of the email I sent.
I am contacting you because I have a big problem with the metal card since I activated it … !! ?? I am unable to make any payment. I explain myself when using the metal card for the first time I make a payment to Lidl > transaction refused … I thought to myself that it is maybe the aggregated card which is a “credit card” and not a " debit card"…

Yesterday evening, as a precaution, I change my card for a “debit” one, I am going to do my on Amazon and again transaction refused … :triumph:

PS: during my first transaction I made my code, I didn’t do the “contactless” at all.

Help me.

Best regards

We are only user on the forum

You have to contact the support
From the app or support@imaginecurve.com

Hi
On October 23, 2020, payment refused at McDonald’s …
I had already contacted customer service before and I am still waiting for a response from them …
For a card at 15 € / month, that leaves much to be desired … Already 15 days that I have it in my possession and that I do not benefit from the advantages.

Best regards

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