Curve Rewards being taken away despite not getting a refund

Does anyone else have this problem? I bought an item on Amazon 4 days ago, it charged my card almost immediately and then awarded by points, my item just shipped today and my Curve Rewards was taken away again upon shipment without me getting a refund whatsoever. Is this a known issue?

Sorry to read that you are experiencing with Curve rewards. Our Customer Support team will be able to pinpoint what is going on and get you up and running. Please contact our Customer Support team in-app or via