There is a big issue here and no one at customer support will help and keep denying that an issue exists, but it clearly does and it needs sorting immediately.
Myself and my wife have used two of reward retailer partners at different locations (Boots & Wilko) on more than one occasion and each time the 3% cashback has not been added to Curve Cash until we email support to have it added manually.
When we query that there must be an issue with the Curve Rewards Programme not linked with the red investor cards, we get told…“Unfortunately, we don’t have much control over the names that our merchants use when processing transactions. This is why our system occasionally misses a cashback worthy transaction.”
This is happening at more than one retailer and at retailers we have used many times without an issue in the past.
Please can someone at Curve take a look into this issue and report back because it’s getting frustrating having to email support every time we visit a cashback retailer to get the 3% cashback applied.
Thank you in anticipation.