Curve support very slow to respond

I emailed Curve customer services about a relatively high value transaction I was expecting a refund on (which still hasn’t materialised). The original bank assures me that the refund has been processed and that Curve are holding it up.

The email was sent midday on Tuesday 5th. It’s now the evening of Friday 8th Jan and still no response from Curve on the matter.

Pretty poor for a paid service :confused:

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27 posts were merged into an existing topic: Distinct lack of support