To whom it may concern.
I am writting on this board, to express my concern about the drop in customer service at Curve.
As I invested in Curve, i changed my normal Curve card, to a Metal card.
since then, nothing as been working properly . Most of my transactions were refused. I was first informed, that due to a bug in the system, I had to re - verify my profile. Did so.
However, my transactions are still being blocked.
Tried to contact CS - even using the annoying and badly set up CHAT.
Even though, I am an investor - I did ask to downgrade my account - as nothing is working properly since I receive the metal card.
Again - no news from Customer service.
Just an automatic message, saying that I need to reverify my account and that I shall pay 50£ if i want to downgrade.
Conclusion - I did invest in Curve, because the user experience was great. including the customer service.
However, I am now quite concerned, about the deterioration of your services,
Do not think, you will go far, if things continue like that.