I think support is still a bit of hit and miss and leaves me frustrated sometimes. Wanted to know what the charges would be if an ATM swallowed my card. Sent in the query to customer support and they blocked my card straight away, without seemingly reading the query properly.
Maybe I should have been more clear and started with, please do not block my card. Now here’s to hoping my card gets delivered before I go away next week and don’t have to pay the replacement cost.