First time creating a new category / topic (couldn’t find one after searching)
Just had a query, is there a certain process or procedure if the metal cards, specifically, the investor metal cards, are damaged due to whatever reason such as drops/general wear and tear/etc? Unfortunately mine arrived with scrapes on it near the word investor.
Would we just simply request a new card through support at all or would it require further information from the affected users?
And also, would it be sufficient to keep the old card number or would this be changed as well?
Many thanks in advance!