In some ways, I’m kind of glad that it isn’t just me that’s had bad customer support, however, in many more ways I’m disappointed and worried for Curve.
I received an email from the support team on 18/06 requesting:
“I’m getting in touch to let you know that in order to manage relationships with our long term customers we need to update our identity verification in place on your account.”
While my identity isn’t confirmed, my Curve card is blocked from working.
So, I completed the verification process and then heard nothing back from the team so I chased on the 25/06 only to get this reply a whole month later on the 28/07:
Thanks for your response and my apologies for the delay in getting back to you.
Many thanks for sending through your documents.
Unfortunately, we were not able to verify these this time and require them to be re-submitted."
I was away the week they sent this response, so on Monday 02/08, I responded saying that links for verification timed themselves out - given that I was away, so could they resend the link.
Then came the radio silence. Never a single reply…until - I CC in Shachar Bialick on 14/09.
Incredibly crude thing to do, I know, however, at this point it’s been months without my Curve card and all from terrible customer support. Well, Shachar goes ahead and blocks my email address - fair play but I got what I wanted as finally I received I response from the help team. They responded on the 17/09. I completed the verification process for the third time and hilariously again, nothing else has been done.
I’m not sure if I should close my account and sign up for a new card as that might resolve this problem quicker - something I shouldn’t needn’t need to do, but this is the situation I’m in. Being an investor, this fills me with worry. Since I’m not travelling as much currently, the absence of Curve hasn’t hit me, but very soon the inconvenience of not having a Curve card is going to be a problem. So what worries me is the number of customers Curve might be losing all because they can’t get their customer service working.
I’m ranting on here essentially to just log my issue so I can refer to it again eventually.
I was going to ask if other people have had customer issues or verification issues, but that’s been clearly answered on this thread.