I have been happily using my card since a year now. I am a paid customer (intermediate card). I tend to love the product and noticed the support was slow or not really responding well… But never had a REAL problem with it… since now!
My card has been blocked for a week now. I didn’t understand why. Refusal after refusal, I decided to write to the support the morning. Then, tried the chat within the app. Got someone over the chat (after 1 hour standing in the line). Th person at the other end told me she could see that A payment has been refused and that she would open a ticket (I told her that ALL payments were refused). She couldn’t say/write more as she couldn’t investigate on her end… Fair enough. No news for 2 days. Then, I receive an automated mail from Curve (support) telling me that my account was automatically blocked because I needed to prove my ID due to EU regulations.
No previous warning, nothing to tell me this in the app, at any time…
They inserted a link in the email. I completed immediately the process and then… nothing…
I am writing an email every day to the support to get an answer and to de-block my card. Nothing happens. No message in the app, no support… And the card is useless.
What kind of service is that? Will I be able to use the service some day? When?
I was first enthusiastic about Curve. But if a big problem occurs, I am almost sure I will NOT get support. So I will finally downgrade my transaction level in Curve because I am loosing trust on the serice.