Does Support prioritize requests? / Compromised card

So… I woke up this morning to find out that somebody had tried to charge over £350 to my Curve Card at a high end online retailer in a transaction I do not recognize.

Fortunately the underlying card did not have sufficient funds so the transaction declined.

I immediately blocked the card in app and messaged support. However I’m a little concerned by some of the threads on here regarding response times from support. Would a request like this be prioritised?

For a request like this you could call the curve telephone number on the back of your card for immediate assistance. As a side I believe placing the word urgent in the subject field of the support messages/emails also flags the email to them.

All sorted without the need to call, a new card is on the way to me.

Well done Curve!

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