Double charge with PayPal

Hello, I paid 59.80€ with Paypal (i see ONE transaction in PP app).
In curve I have the same transaction TWICE, then I paid a DOUBLE charge.
Then my associate card has 2 transactions, too.
How can I fix that a recieve 59.80€ refund?
Thanks

Does both transactions shows as fully done (not pending) in Curve app and in associated card app/bank statement?

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Yes, both fully bone in both applications.
PayPal only seems to be ok.

Hello Ryuzaki23,

We don’t have access to your account here on the Community so unfortunately we can’t investigate these issues for you here. Instead, you’ll need to reach out to the Curve support team about this.

The support team are getting a lot of messages right now so they’re taking a bit longer than usual to reply. If you’re currently waiting on a response and it’s been more than 24 hours then I’d recommend sending a DM to @AskCurve on Twitter or Curve’s Facebook page.

I just have something similar. Can you give us some Update what happend with your doble charge? Thanx

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