Am not sure if i am the only one having these issues but lately (over the past 2 months) i noticed an increase in issues with charges from curve to my debit card, refunds and payment logs
first of all - i had multiple occasions where i was charged 2x for the same transaction but at one or 2 days difference - on my debit card that is.
the annoying thing here is that i do not check my debit card statements daily or weekly - Gosh, sometimes i dont check them for months - so its possible other older transactions were duplicated and i was charged 2x - i often buy the same things so the charge might be the same - making it even harder to spot - but with some of the bigger transactions - i noticed that easier
each time i had raised a ticket I had to send screenshots of the debit card statements as proof that i was charged 2x and each time im told it was an issue with their system
this is not encouraging - i do not trust anymore what Curve is charging me - and as you can imagine my debit card will not issue refunds as its not their charges
had i not checked and flagged these issues - i would have ended up with paying 2x for some transactions - the vendor confirmed they only charged once and received one payment - so the 2nd payment remains in Curve’s wallet i imagine
Another issue i have noticed is some transactions appear as declined or refunded on my curve app - days or even weeks later - creating confusion and panic that i might not get something delivered or tickets paid for travel
again more interesting is that these were charged on my debit card - and paid to the vendor - but they disappear from my curve payments history once marked declined or refunded; yet they dont get redunded back - still a mistery whats going on - but to make it worse - couple of days later they show up again - this time as a new purchase and again i get charged 2x for the transaction that i only did once weeks ago
all in all - its concerning that these issue exits and does makes me worried i might end up paying 2x for some transaction without even knowing - since i dont want to have to reconcile every transaction from Curve vs every charge on my debit card
Has anyone had these issues?
And also - am i correct in assuming Curve charges the debit card 2x each time and then releases one of the charge - i am asking because sometimes when i am wearing my buds - i have notifications read outloud and when i pay with curve - i always gets 2 notifications about the payment - eg: curve payment x 2 times - making me think its charging the card 2x innitially