Everyone will get their money back from the double charges today. We are working on reversing all duplicated transactions, which will be implemented shortly. The issue with our processing partner was fixed by 13:25 today. We will do a full retro and share what we’ve learned.
Our sincere apologies for the inconvenience caused. No one will be left out of pocket, do contact us in urgent situations. This is not the level of service we aspire to provide you, we are doing everything in our power to ensure it won’t happen again.