Downgrading X plan, impossible?

”Downgrade plan” opens chat window but no response when asking to downgrade plan.

maybe Curve want to keep downgrading impossible? Or at least nearly that…

But if you just upgraded to X, makes no sense to downgrade right away?

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I dont want / need it, so i want to cancel it before next monthly payment.
Support chat is completely mute and they just close chat window, but case is still open after a few days.

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