Failed payment to upgrade from plan x to plan metal

i can’t upgrade from plan x to plan metal, my card can’t be used to pay for the subscription. but the card I selected is already the one I use for the x-plan, i have already tried with the other cards and i always get the same error. i also tried to uninstall the application and reinstall but nothing change.

I have this problem as well, can anybody help on how to resolve it? As I’ve tried paying with multiple different cards and the above message keeps coming up.

You will need to contact support to get help. You can do so via in app, email or via the website