I found a charge I didn’t recognise on my Curve account, the name on it didn’t indicate who it was from, and the amount was also not something I spent recently.
As instructed I locked my card and got in touch with Customer Services.
While they could tell me who it is from, I have since been going in circles.
I keep getting told to engage with the merchant - but the only interaction I had with that one was weeks ago, and even that was sketchy.
He/She never replied to my request to cancel my one and only ever order with that seller, no goods arrived, and now that new UNAUTHORISED charge.
Why is Curve so unwilling to issue me with a new card? I almost feel like they are supporting fraud with their unwillingness to help.
At this point, I will have to stop using their service and leave my Curve card locked because of that fraudulent merchant and Curve’s refusal to issue a new card.
Any idea why Curve refuses to help me with a new card?