Woke up this morning to find that Curve allowed 5 payments to Boohoo.com which I’ve never shopped at before, between 2:56-3:27 in the morning, plus one notification asking if it was me or not, presumably for the 6th attempt. When I clicked the notification around 8am, it said the notification had expired.
I immediately blocked my Curve card. Couldnt find a way to report transaction (just showed me FAQs). Couldn’t find a phone number on my red investor card, nor in the app. So emailed them and thankfully got a reply just now (Sunday afternoon) that they’re looking into it but currently £500 out of pocket and pushed me near credit limit on my daily spend card.
Is there a 24/7 emergency phone line and why is it not publicised more prominently if there is, or will email have the same support speed?
Why did it take 6 transactions before the Curve app asked if it was me?
No more than 3 would have been better. And even so at the same retailer every few minutes just seems suspicious to me. Makes you wonder if Curve’s fraud detection is good enough or not.
Would be nice if they had something like AMEX do which have a safe retailer list (which won’t normally need approval) and all others require 2 factor authorisation by SMS or app.
What would happen if I contact my credit card provider about this? The website only says to contact Curve, but didn’t say not to do anything else. Presumably reporting curve to my card company is the wrong thing to do but I’m sure there are people who would take their card company more seriously than Curve.
If curve issue a new card number, what happens to refunds which I’m expecting to get on my old card?