A discrepancy exists with Curve as to whether Gadget cover/insurance is provided for new metal customers who signed up after 24.02.2020. If you read the Insurance Product Information Document (IPID) it clearly states that both mobile phones and gadgets are included in the cover. Go into the terms and conditions of the insurance though and you will find 'SECTION L - GADGET COVER’ has been stripped out of the new terms and conditions and replaced with ‘SECTION L - MOBILE PHONE COVER’ with all reference to gadgets removed. This is also reflected on curves website which now only states mobile phone insurance.
I contacted curve a few weeks ago about this and today I finally received this response: "I’ve looked into this for you and I can confirm that we used to provide Gadget insurance for Black subscription before February 2020. However. we are not doing it anymore. If you upgrade to Curve Black now the gadget insurance won’t be included in this plan. If you would like to be covered for this as well, we would advise you to go for our premium Metal subscription.
I understand that you have been confused by the different information you’ve received and I apologise for this. Please note that we have taken steps to make sure that we are making this information as clear as possible for our customers from now on. Thank you for bringing this into our attention and for helping us improve."
Although the reply certainly makes it sound like gadgets are in fact still covered it’s not reflected in the T&C’s. What’s actually correct? Either the Insurance Product Information Document or the Terms and Conditions have a pretty significant error. Also the IPID states that the mobile phone and gadget cover are available for black customers which also contradicts both the T&C’s and Curves website.