I need a letter of denial and have messaged in app chat and the email and got no reply
you are probably using the US Curve Product.
In this case please open a ticket here:
It usually takes between 1-7 days depending on the topic for a response, please be patient.
I’m using the uk product
The process is the same.
Simply open a ticket.
I have but the response is not there and it’s quite an urgent matter