Getting letter of denial

I need a letter of denial and have messaged in app chat and the email and got no reply

Hello @Shelldozer,

you are probably using the US Curve Product.

In this case please open a ticket here:

It usually takes between 1-7 days depending on the topic for a response, please be patient.

I’m using the uk product

1 Like

The process is the same.
Simply open a ticket.

I have but the response is not there and it’s quite an urgent matter