Just wanted to feed back publicly on the great service provided by Curve under their Curve Customer Protection policy.
Short version - booked a room with a prepaid breakfast at Travelodge pre-Covid using my Curve card. Stay went ahead but breakfast was not available due to ongoing closure of restaurant even though hotel open.
Travelodge policy seemed suspiciously aimed at making recovering the funds as difficult as possible. Customers had to claim via the website (no refunds available via POS in hotel), after filling online form no acknowledgement or further updates despite multiple chasing. One would expect that the company could either contact and refund customers proactively, or simply administer the refund in the hotel.
Thanks for Curve I now have these funds recovered. I am grateful for the great service offered by the Disputes Team.