Investigating - We are currently investigating an issue that may be causing delays that could affect transaction timeline display, notifications and rewards in Curve mobile application. Also, receipts emails can be delayed.
For avoidance of doubt, I can no longer see and select a send an email copy of every transaction. This used to be an option for each card added to the app, and the default setting was not to send emails.
Last automated email I received was 17 October.
(The feature to request an email of the details of any specific transaction to be sent is still available when you select a transaction.)
EDIT: The feature is available again - it was the ability to tap a card / cog below card and selecting features (such as nicname, image, etc) that was missing and made it impossible to reach the toggle to turn on/off the feature I mentioned.
I have the same issue as you re no email being received. This started with the technical issues reported last week. As curve mentioned a few posts up there still seems to be an issue. Ironically the status page says it’s resolved, but clearly not. I have to manually request the receipt from each transaction at the moment.
Also the toggle was moved quite sometime ago to the individual card settings as you discovered. At least this is the case for the Android app.
Hope the email receipt notifications are fixed soon. The other in app and push messages seems fixed for me at least.
I think they broke something BIG! This lack of email confirmation has been happening since 17 October!
There now seems to be something bigger happening in that when trying to reinstall the Curve app users are unable to enter Passcode to login.
Happening since October 19th - Is this a coincidence, or something bigger happening behind the scenes at Curve?
Have even tried going to the Curve web site where (they say) you can download a link and scan a QR Code - but no QR Code showing!! Go figure!
Thank you for the amazing feedback, I have raised these issues with the team, the toggle one has been already identified and will be fixed as soon as possible.
Apologies for any inconvenience caused.