Help in regard to refunds

Hi, I’d like to make a question about refunds. Last week (November 10th), Amazon processed three refunds. Almost instantly I received one of them but there is no trace of the others.

I’ve contacted support through the app 5 days ago, and again 2 days ago but no response. I’ve also contacted Amazon and they say that the refunds were processed correctly on November 10th.

Up to 28 days to get a refund? How come I received one of them instantly and the other two not?. They come from the same merchant to the same bank card.

Thanks.

Hi. Finally support contacted me and said that they ran into some difficulty with and now have processed the two refunds.