ID verification takes ages

Hello,

My card has apparently been disabled by Curve due to ID verification.

I got one email from Curve asking me to do verification which i did over the app.
But 10 days later I’m still not able to use my card. Can this be done a bit quicker?

Thanks.

1 Like

Hello there,

We don’t have access to your account here on the Community so unfortunately we can’t investigate these issues for you here. Instead, you’ll need to reach out to the Curve support team about this.

The support team are getting a lot of messages right now so they’re taking a bit longer than usual to reply. If you’re currently waiting on a response and it’s been more than 24 hours then I’d recommend sending a DM to @AskCurve on Twitter or Curve’s Facebook page.

Thanks Mattia. It’s definitely over 24 hours, actually I’ve been replying on the support chat ticket daily for over 3 days to avoid the ticket being automatically closed!
I’ll reach out on twtr/fb now, thanks.

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