I’m a new customer, for less than a week!
Yesterday had a terrible day with my Curve Card and I’m deeply concerned and thinking of cancelling my account!
At around 05:35am, I tried to pay my TFL fare with my Galaxy Watch, which I did the day before and it was fine but for some unknown reason, yesterday was declined, I tried at least 3x until I had to pay with a different card with Samsung Pay on my phone!
At around 06:25am, tried to withdraw some money from the cash machine and it was declined, it was embarrassing and I didn’t even had my bank card with me, to back it up!
As a new customer, I’m already regretting being a customer and thinking of changing to a different service.
Contacted customer support, so far no reply!
Seems like a terrible service, so far!
I’ll be happy to get this fixed ASAP or just close my account, please.